What this policy covers
This policy covers our treatment of the personal information we collect from you.
Why we collect personal information
The personal information we collect is needed to: provide our services, coordinate services you require from third parties such as clergy, organists, cemeteries, crematoriums, coroners, cemetery equipment providers, newspaper publishers, airlines or other transportation providers, and other funeral service providers; comply with legislative and regulatory requirements; assist you in applying for grants or financial benefits; identify the purchasers and beneficiaries of prepaid and at need arrangements; provide funeral merchandise and services you have requested for which we require third parties such as livery operators (limousines and coaches), urn plate engravers, printers, and outer burial container providers.
How personal information is used
We do not sell, barter, trade or give away the personal information you have provided to us.
We will only share your information with third parties if we are required to by law or you have either expressly authorized us to, or, if it is required for the provision to you of a service or product supplied by another business or organization as part of our services to you.
We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure.
Access to your personal information
Your may ask for access to any personal information we hold about you and you may ask that the information be corrected or updated. However, we serve the right to confirm the identity of the person seeking access to personal information before complying with any access request.
If we are unable to provide you with access to all the personal information we have about you, then the reasons for the denial of access will be provided to you.
If you wish to ask a question about our collection and use of personal information, access your personal information, withdraw consent previously provided, or make a complaint, please write to us at 135 Walton St., Port Hope, Ont. L1A 1N4, attention Craig F. Ross, Privacy Officer.
If you are not satisfied with our response, the Privacy Commissioner of Canada may be reached at 112 Kent Street, Ottawa, Ontario, L1A 1H3.